Return & Exchange - Profi Max

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Return & Exchange

1. What is the return or exchange period?
You may return or exchange a product within 14 calendar days from the date of receipt, in accordance with Law No. 105/2003 on Consumer Protection.

2. What are the return conditions?
A product is eligible for return if:

  • it has not been used;

  • the original packaging and commercial appearance are intact;

  • proof of purchase is provided (receipt, invoice, or delivery note).

3. Which products cannot be returned?
According to legislation, the following products are non-returnable:

  • custom-made products;

  • paints, sealants, and dry mixes that have been opened or partially used;

  • products with expired shelf life or damaged packaging due to customer fault.

4. How do I request a return?
Send us an email or fill out the contact form, including:

  • order number;

  • reason for return;

  • product photos (if needed).

5. How is the refund processed?
Refunds are issued using the same payment method as the original transaction, within up to 14 business days after return approval and receipt of the product at our warehouse.

6. Who pays for return shipping?
If the return is due to the customer's fault (e.g., incorrect color, size, etc.), the customer pays for shipping.
If the return is due to a store error or product defect, Profi Max covers all related costs.

7. How is a product exchanged?
Exchanges follow the same procedure as returns. We will send the desired product after receiving the returned item and confirming its condition.