FAQ - Profi Max

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FAQ

1. How do I place an order on the website?
Select the desired products, add them to your cart, choose the delivery and payment method, and then confirm your order. Our manager will contact you to confirm the details if necessary.

2. What is the minimum order for delivery?
For individuals — no minimum. For legal entities and wholesale orders, conditions are discussed individually.

3. Which regions do you deliver to?
We deliver throughout the entire territory of the Republic of Moldova. Pickup from our warehouse in Chișinău is also available.

4. How much does delivery cost?
Delivery cost depends on volume, weight, and distance. For orders above a certain amount, delivery may be free. Please check during checkout.

5. What payment methods are available?
For individuals: cash on delivery, bank card payment online or in store.
For legal entities: by invoice, with VAT.

6. Can I return or exchange a product?
Yes, in accordance with the Consumer Protection Law, you may return or exchange a product within 14 days if it has not been used and is in its original packaging.

7. What should I do if the product arrives damaged or defective?
Take photos and send them along with your receipt and a description of the issue via email or contact form. The claim will be reviewed within 5 business days.

8. Can I get advice before making a purchase?
Yes! Our specialists are happy to help you choose the right materials and calculate the required quantities. Contact us by phone or via website chat.

9. Do you sell products individually or only in bulk?
Most products are available in any quantity convenient for the customer — individually, by box, or by pallet.

10. Do you work with legal entities and construction companies?
Yes, we cooperate with developers, factories, and wholesale clients. We provide a dedicated account manager and flexible terms.