Complaints - Profi Max

Cookies

Our site uses cookies to optimize the content and improve the performance. If you continue the browsing it will be considered that you accept that our webpage may be able to use your cookie files. For more information, please visit the "Privacy Policy" Privacy statement

Log in
Water based paints Water based paints Pigments Pigments Rubber paint Rubber paint Decorative paints Decorative paints Spray paint Spray paint Paint with hammered effect Farbis Paint with hammered effect Farbis Enamels Enamels Varnishes Varnishes Primers Primers Decorative Plasters Decorative Plasters Solvents Solvents Impregnants and antiseptics Impregnants and antiseptics
Adhesives Adhesives Waterproofing materials Waterproofing materials Thermal insulation materials Thermal insulation materials Plasticizers and additives Plasticizers and additives Silicones and sealants Silicones and sealants Polyurethane foams Polyurethane foams Drywall and construction boards Drywall and construction boards Profiles and corners Profiles and corners Suspended ceiling Suspended ceiling Construction blocks Construction blocks Meshes and fiberglass wallpaper Meshes and fiberglass wallpaper Plaster mixes Plaster mixes Fillers Fillers Tile grout Tile grout Repair accessories Repair accessories Wood materials Wood materials
Finishing and painting tools Finishing and painting tools Abrasive Materials Abrasive Materials Hand tools Hand tools Protective gloves Protective gloves Garden tool Garden tool
Watering equipment Watering equipment Locks Locks Spray lubricants Spray lubricants Seals Seals Windshield washer fluids Windshield washer fluids Rodenticides Rodenticides
Screws Screws Screws in DIY packaging Screws in DIY packaging Dowels and anchors Dowels and anchors Threaded rods and nuts Threaded rods and nuts Nylon cable ties Nylon cable ties
Log in

Complaints

Dear Customers,

Profi Max is committed to maintaining the highest quality standards for its products and complies with the legislation of the Republic of Moldova on consumer protection. If you receive a product with a defect or one that does not match the declared specifications, you have the right to file a claim.

According to Law No. 105/2003 on Consumer Protection, you may submit a written claim within 14 calendar days of receiving the product, provided it has not been altered, was used according to instructions, and was stored properly.

To process your claim, please provide the following:

  • proof of purchase (invoice, receipt, or delivery note);

  • photo/video evidence showing the defect;

  • a brief description of the issue and product usage conditions.

Claims are reviewed within up to 5 business days from the moment the product and the complete set of information are received. If the claim is found to be valid, we will offer one of the following solutions:

  • replacement of the product with a similar one;

  • refund of the product value;

  • another solution agreed upon with the customer, in accordance with applicable law.

Profi Max reserves the right to conduct additional technical expertise in disputed cases.

We value your trust and will make every effort to ensure a positive experience when working with us.